Frequently Asked Questions

Multipix Convert is an online file conversion platform that allows you to convert between various file formats quickly and easily. We support image formats (JPG, PNG, WebP, etc.), PDF documents, and more. Our tools are completely web-based, requiring no software installation.

Yes, our basic file conversion services are completely free. We offer premium features for advanced needs, but most users will find our free tools sufficient for their conversion requirements.

No, you can use our basic conversion tools without creating an account. Account creation is optional and primarily for users who want to access premium features or save their conversion history.

Multipix Convert works on all modern browsers including Chrome, Firefox, Safari, Edge, and Opera. For the best experience, we recommend using the latest version of your browser.

We support a wide range of file formats including:

• Image formats: JPG, PNG, WebP, GIF, BMP, TIFF, SVG
• Document formats: PDF, DOC, DOCX, TXT, RTF
• Other formats: We're continuously adding support for new formats based on user demand

For free users, there is a file size limit of 50MB per file. Premium users can convert files up to 500MB. If you need to convert larger files, please contact our support team for assistance.

Conversion time depends on the file size and format. Most files convert in under 30 seconds. Larger files or complex conversions might take a few minutes. Our system is optimized for speed, and we continuously work to improve conversion times.

We use advanced algorithms to maintain the highest possible quality during conversion. However, some format conversions (like JPG to PNG) are lossless, while others (like PNG to JPG) may involve some quality loss due to compression. You can often adjust quality settings before conversion to balance file size and quality.

Yes, we offer batch conversion for premium users. Free users can convert files one at a time. Our batch processing feature allows you to upload multiple files and convert them to your desired format simultaneously.

Yes, we take data security very seriously. All file transfers are encrypted using SSL technology. Your files are automatically deleted from our servers shortly after conversion is complete. We do not store, share, or access your files for any purpose other than the conversion you requested.

Converted files are automatically deleted from our servers within 1 hour of conversion. Original files are deleted immediately after conversion is complete. We have automated processes in place to ensure no files remain on our servers longer than necessary.

No, our conversion process is automated, and we do not manually access or review the content of your files. Our systems process files based on their format and metadata only.

We collect minimal anonymous usage data to improve our services, but this does not include any personal file content. For details, please refer to our Privacy Policy.

With a free account, you can:

• Save your conversion history
• Access basic customization options
• Receive priority support

Premium accounts offer additional benefits like batch processing, larger file size limits, and advanced conversion options.

You can cancel your premium subscription at any time from your account settings. After cancellation, you'll retain access to premium features until the end of your billing cycle, after which your account will revert to the free plan.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and in some regions, direct bank transfers.

We offer a 30-day money-back guarantee for all premium subscriptions. If you're not satisfied with our service, you can request a full refund within 30 days of purchase. For details, please see our Terms of Service.